Contact Us
Gifting season has arrived! Thank you for your patience while we make sure we get everything right during our busiest time of year! For immediate assistance, please use our Chat feature below. If you are looking for the status of your order, you can check here.
Chat
Need an ASAP answer? Contact us via chat, 24/7! For existing furniture orders, please see our Unlimited Furniture Delivery Support section for how to get in touch with us.
Text
You can text us at +1-(877)-583-7724-- or click on the “text us” link below -- to chat with a support agent via text message / SMS and to consent to receiving text messages for that purpose. Please allow the system to acknowledge a simple greeting (even “Hi” will do!) before providing your question/order details. Consent not required for any purchase. Message and data rates may apply. Text messaging may not be available via all carriers.
Need an ASAP answer? Contact us via chat, 24/7! For existing furniture orders, please see our Unlimited Furniture Delivery Support section for how to get in touch with us.
Text
You can text us at +1-(877)-583-7724-- or click on the “text us” link below -- to chat with a support agent via text message / SMS and to consent to receiving text messages for that purpose. Please allow the system to acknowledge a simple greeting (even “Hi” will do!) before providing your question/order details. Consent not required for any purchase. Message and data rates may apply. Text messaging may not be available via all carriers.
Phone
Prefer to speak with a customer service representative? Call 1-877-583-7724 between the hours of 8AM–10PM ET, Monday through Friday; 8AM-9PM ET, Saturday through Sunday and we'll be happy to help!
Prefer to speak with a customer service representative? Call 1-877-583-7724 between the hours of 8AM–10PM ET, Monday through Friday; 8AM-9PM ET, Saturday through Sunday and we'll be happy to help!
Unlimited Furniture Delivery Support
For existing furniture orders, please call 1-800-732-2306 between the hours of: 8AM–10PM ET, Monday through Friday; 8AM–5PM ET, Saturday.
Instructions for scheduling your furniture delivery will be sent via email once your items are with our carrier. To change or inquire about a scheduled delivery, please contact the carrier directly.
For existing furniture orders, please call 1-800-732-2306 between the hours of: 8AM–10PM ET, Monday through Friday; 8AM–5PM ET, Saturday.
Instructions for scheduling your furniture delivery will be sent via email once your items are with our carrier. To change or inquire about a scheduled delivery, please contact the carrier directly.
Social
To send us a private or direct message, like @shopterrain on Facebook or follow us on Instagram. We’ll get back to you as soon as we can. Please include your name, order number, and email address for a faster response!
To send us a private or direct message, like @shopterrain on Facebook or follow us on Instagram. We’ll get back to you as soon as we can. Please include your name, order number, and email address for a faster response!
Terrain Cafe
For more information on how to share your cafe experience, make a reservation, or get assistance with your Cafe Gift Card, click here.
For more information on how to share your cafe experience, make a reservation, or get assistance with your Cafe Gift Card, click here.